Hostdeal.com hosting problems

Hostdeal.com hosting problems Early in January 2013 while browsing warriorforum i came across a hosting offer that i could not resist. I had been looking around for a new host and this deal looked so good.The sales page is good and the reviews seemed to be equally good. Once i signed up for the first year i was presented with another sweet deal to get 2 more years of hosting for the same price $19.95 i promptly took it. Everything was smooth until a few weeks later when i discovered my sites were down for a long period. The online chat support just gives you the normal script we are working on It bla bla bla. One curious thing is the problem only seems to affect the one server The fanous server 12.Host deal promises 99% uptime but its not been the case They provide a link to see which servers are online. Every i have looked at the page its always server12 that is down and thats where my sites live. It pains me as this is really making my site lose rankings and traffic. Here is a screenshot i toook today. I will try to post a screenshot every time my sites are offline.
I have been using other hosting companies and i have never experienced this type of problems